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wtFAQ?
SheezyArt help system
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1. Account and Security
2. Getting Started
3. The Community
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Topic #101: Registering
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Simply click on the 'sign up!' link in the top right corner of the page and choose your username!
Full instructions are provided on how to get started, however before you begin your experience at Sheezy you'll need to check your email for the confirmation of registration, and follow the link.

What if I don't seem to be getting a confirmation email?
Wait ten minutes or so. If you still haven't received it, try re-sending. If this still doesn't work, contact a staff member so that they can help you.

Options
Coming soon!

Topic #102: Logging in/out
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Whenever you visit SheezyArt on a different computer or you do not use cookies, you will need to log in to your account.
To do this, look for the two log-in textboxes in the top-right corner. Type in your username in one, and password in the other, and hit 'Login'.
When logging publicly, leave the ‘secure’ box unchecked, when using your own computer to login, select ‘secure’ to remain logged into Sheezyart, until your browser’s cookies are reset.
To log out again, look in the top-right corner and click the 'logout' link next to your username.


Topic #103: Password Safety
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Your password is a potential weak-point in your account. While your account at sheezy is 'safe' (hackers cannot get into your account without the password), you need to make sure that you stay safe at your end.

NEVER give your password away to ANYONE. Not your friends (no matter how much you trust them), or even staff. Staff will NEVER ask for your password, so beware of people posing as staff to trick you into giving it to them. Staff can NOT access your password, and it is stored in an encrypted state in the database.

Don't choose an obvious password, like your Date of Birth or pet's name, that people might be able to guess. Try to use a random mix of both letters and numbers, and try to make it at least 6 characters long.

People getting hold of others' passwords and wreaking havoc with their account has caused much pain for those involved on numerous occasions, as these passwords can often be used to access your email, Instant Messengers etc. as well. Don't let this happen to you! Be safe.


Topic #104: Can I change my account name?
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Simply put: No. We cannot be changing usernames constantly for people, it takes up time and is very confusing for everyone. We can only changes names if there is an error that cause links to not work, such as, an additional space. Choose wisely when you first register!

However, you may setup a new account, and transfer all of the assets from your original account, into a new account.


Topic #105: Can I delete my account?
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Accounts on SheezyArt are never deleted; if you decide to leave you are free to delete all of your artwork and journals, hide your comments, stats, shoutbox, watches and friends, but your username will remain as well as your stats (though they will be hidden from view).

This is because deleting accounts would leave large holes everywhere. For example if you have a comment conversation with someone, deleting your account would result in a thread of someone appearing to be talking to themselves.

If you no longer wish to use your account, delete all of the attributes, (artwork, journals, themes, etc) and simply leave the account dormant.


Topic #106: I can't log out!
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If you're having problems logging out for one reason or another:
- The logout link refuses to work
- You've been banned and can't reach the logout button

Just click the following link to manually log out: LOG ME OUT


Topic #201: What are updates?
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Updates is your organized list of recent additions in your circle on Sheezyart. Your circle is mostly made up of the artist that you watch and the clubs you've join. Your updates will include art posted by the people you watch, as well as, journal written by them, comment replies from other users, submissions and blogs from club you've joined, as well as, notices when another user watches your account, favorites a work of yours', etc.

The more involved you become with the community, the more often these updates will increase.


Topic #202: How do I access my Settings
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Simply click the Account Button. Doing so will open a dropdown menu, where you have quick links to frequently used parts of the site that are tailor to each user's account. Simply click the link called "Settings" and you will be forwarded to the setting area for your account.


Topic #301: How do I watch/unwatch people?
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Browse to the page of the person you want to watch, then click "Watch" on the User Toolbar.

You will now receive updates everytime this person updates with art or a new journal.

If you want to edit whether you receive art/journal updates from people - OR choose which of the users you are watching you wish to move into your list of online friends - click on the ‘Menu’ button on your icon at the top right of the page, then click on "My Watch". Check (or uncheck) the boxes next to each person's name to indicate the kind of updates you want to receive from them.

You can also make someone your 'buddy' (a friend rather than just someone you watch) by clicking the green buddy plus icon next to their avatar.

To unwatch someone, browse to the page of the person you want to remove from your watch list, then click "de-watch" on the User Toolbar.

This person will no longer be on your watch list. They will NOT be informed that you removed your watch, don't worry, you won't be making enemies :)

If a user that you are watching is banned, you cannot unwatch him/her. NO Worries, though, since they won't be access their account and you will get no updates from them.


Topic #311: How do I leave a comment?
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Commenting is your way of expressing your thoughts on an art piece, clublog, journal etc. To leave a comment you should be able to see the 'Leave a Comment' button at the bottom of the comments section on commentable site items. Clicking this should expand the comment entry box. With this you can add your own text using basic bbcode formatting if you wish (see the FAQ entry on formatting for details). Alterntaively you can use the formatting buttons above the text entry box to help you. Simply click 'Submit' to confirm your comment.


Topic #312: What is acceptable material in a comment?
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Essentially whatever isn't listed in the Terms of Service as being disallowed. You can post your thoughts, reactions, opinions (although your opinions expressed in extreme obscenities or harassment will not be taken to too kindly), any constructive criticism you may have (although you should check that the artist has not stated they do not wish to receive criticism in the description). Harassing comments ('this is terrible', 'go and die') will be dealt with harshly. This is not a site for starting conflicts, it is a site for improving and helping others, as well as displaying your own work.


Topic #321: I'm being harassed!
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If someone is harassing you, you should use the Report link on either the offensive comment (if it is only one) or the user's profile page (if there's more than one comment or its through art, journals, and PMs). When you report the user, include a link to what you found offensive or (even better) a screenshot of it so that if it has been deleted, there is still evidence. If it is a friend that is being harassed, the friend should file the report.


Topic #322: Dealing with Art Theft
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The first thing to do, whether it's your work or someone else's that you recognize as stolen is never confront the thief yourself by comment or PM. This might seem irrational at first, but there are two ways contacting the thief can go wrong for you. Either the user will remove the stolen works before Mods can respond to any reports (thus leaving no proof and no way to stop them until/if they steal again), or a dialogue has the potential to turn into a harassment. IN an instance such as this, both the thief and the victim/witness will be held responsible--and in the worst cases, the thief may even be able to spin things around to appear as the victim of an unjust attack and get away scot-free. There is no justice in this.

The best thing to do is, then, to not let on to the thief that you've noticed anything. Instead, use the Report button to alert the mods to investigate. This way the thief has no chance to destroy the evidence of his/her thefts, or to blame the situation on the angry commenter who pointed out the theft.


Topic #401: How do I submit my piece?
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In your icon, click ‘Menu’ and select ‘Submit Artwork’. Once on the submissions page, you'll notice that the entire page hasn't loaded - don't worry, nothing is broken - the submissions page was designed to load progressively as you add in content, instead of having some of the latter sections grayed out.

1. Under 'Artwork' click 'Upload' - or 'Write' to paste in a written submission.

2. Next, select a folder - ensuring your artwork isn't selected to private, as this is purely for storage purposes, and your artwork therefore won't be accessible outside of using the 'manage artwork' button, accessed via your icon's menu button.

3. In the input boxes under the title' Information, add a Title and Description. Once you've done this, you'll notice a new box appear under these boxes - enter at least two tags, separated by a comma, and the 'Submit' button will appear.

4. Click 'Submit' and wait a few moments - you'll then be taken to the page for your submission, which should now be publicly available to view.


Topic #402: What files can I submit?
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For image submissions, you can submit files with the extensions .jpg, .gif, or .png. Bitmap images are not accepted in any part of the site.

If you are submitting a movie, you will need to convert it into a Flash file which will have a .swf file extension.

Flash files are also accepted when submitting a SheezyID. During submission, you simply select 'Macromedia Flash' and then upload the .swf file. The image file types (jpg/gif/png) are also accepted if one does not have/want to submit a Flash ID.

When submitting anything to the Literature section of the site, be aware that you are not uploading your txt/doc/odt file to SheezyArt. You will need to copy and paste your document text into the submission text area for it to be submitted.

Please note for flash, audio and literature submissions:
At the end of the submission process you will have the choice to upload the necessary files. For an image submission, the preview image is optional. If you don't submit one, your full-size image will be resized and used as the thumbnail image for previews. However, for any other filetype submission, a preview image is required. This preview image must be your own, you cannot use for example something you've just grabbed from Google Images. It doesn't take much effort to make a quick preview image with the piece's title on paint or something. However, if you still aren't able, there are images that you are free to use as your preview images, as defaults. Simply click on the one you need below, and then you can save the image to your hard drive and submit that when you need to:

MUSIC DEFAULT PREVIEW PICTURE
LITERATURE DEFAULT PREVIEW PICTURE


Topic #403: What am I allowed to submit?
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You may submit your own artwork, that is art that you personally have taken part in creating. It is required that you have done at least 40% (as a rough guide used by the gallery moderators) of the work of the piece for it to be allowable in your gallery and shareables. This would exclude any doll creator avatars, screenshots (unless heavily edited), or website avatars.

If your submission is at least 40% your own work, but you use characters from another artist (be it a friend, artist from this or any other art site, or a professional artist or anime), credit your sources. This does not mean 'i found this on google'. It means credit the site and creator/owner.

SheezyArt does not permit any artwork depicting pornographic acts or child nudity and requires that all artwork obey the Terms of Service and Submission Agreement of SheezyArt (both are linked at the bottom of all SheezyArt pages). Make sure you check up on these regularly so that you are aware of exactly what is and what isn't allowed.

Drawings, photos, digital imagery, music, movies, and literature obeying those rules are all accepted to the site. If you have a specific question on whether or not something is permitted, you may ask a cast member through PM.


Topic #404: How do I edit/delete my artwork?
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There are two ways to edit or delete one, or all of your artwork on Sheezyart. To create a simple alteration to one single artwork, find the artwork you wish to edit in your galery, and on the right of the submission, click ‘Edit’ to change it’s title, description and/or tags. After you change something, be sure to press the 'Save' button.PLEASE NOTE: If you wish to re-upload the file you submitted, once it has re-submitted, refresh the page in your browser - otherwise the site may not register a change of file. For some users the file may change automatically. To delete an artwork, go to the artwork's page and press 'Delete'.

The second means of altering artwork is for those who may want to delete artwork in bulk - for example, if you are leaving Sheezyart and wish to leave your account dormant, or if you're just wanting to get rid of older works you feel might not suit your current artwork style. Whichever the case, you can load your artwork in a list to make this process easier; click on the 'menu' button in your icon, and select 'Manage artwork'. The page which loads allows you to either delete artwork, move it to different folders, and even change or add new folder to put artwork into.


Topic #405: What is the Shareables/Scrapbook section for?
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Shareables/Scrapbook is for artwork that you have created but feel has lower quality or otherwise does not fit with the rest of your gallery. It is NOT for screenshots, doll creator images, or other images that were not made by you. The same artwork requirements are applied to Shareables/Scrapbook as are applied to your main gallery.


Topic #406: What can I use Storage for?
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Storage is a folder for your extra submission that aren't supposed to be publicly posted. Submission in this folder would include, but not limited to, parts of your custom layout, backup submissions, elements for references and backup of stock that you use.


Topic #407: I can't submit! 'Compressed files not accepted' error (Literature)
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You are trying to submit your word/text/open office document as the submission file. When you are submitting, you must select “Writing” and copy/paste their text into the large text box. The submission files you are uploading are for the preview image that is to be posted (file type must be .jpg, .png, or .gif).


Topic #408: I can't submit, 'Compressed files not accepted' error (Music)
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There is a problem with the audio file submitted, either it is not .mp3, has the incorrect bit rate, or has some form of protection on it that you put there when you made it.

If you are using the LAME encoder for mp3 files - as used by audacity, you may sometimes experience the site giving you the message '.stream isn't an acceptable file type'. Refresh the page in your browser, and then try to resubmit. If you're still having problems, then convert the file to a different mp3 file, using a program other than audacity - a quick search on google, yahoo or Bing should list relevant - and free - tools to allow you to do this.


Topic #409: I can't submit, 'Compressed files not accepted' error (Music)
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You must change the file type to either jpg, gif, or png. To do this, open image editing program (Paint is the most basic), go to File> Save As and set 'save file type' as one of the 3 acceptable formats.


Topic #410: I have no full view in my images.
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If the image was posted as Oekaki.

You will need to resubmit the image, this time choosing either Image or Animated Gif. This problem appeared because 'Select an Oekaki' was chosen.

Otherwise this usually means the image was not saved as RGB color mode.

Resave the image as RGB color mode and resubmit (Editing the file might work but doesn't always clear up the issue).


Topic #501: Settings basics
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Settings are how you make edit your sheezy account unique. The Settings is broken down into the following:

General Setting: Here is where you can change your password, upload your avatar, edit you signature, timezone, etc.

My Profile: Basically, this is where you put most of the information that you want to share with the community; You can list your title, personal web page, contact information, birthday, etc. You can also write out a formal profile and add useful hints and info into your shout box.

Browse Settings: It's very simple to edit the way you browse the site. Here you can decide whether to browse with your template, see the old style templates, hide mature art, determine how you browse galleries and how many pieces you see at a time, and add filters.

My Page: This Page uses drag and Drop, so you can place in your SheezyArt ID, Desktop Wallpaper or Featured Artwork from your gallery. You can also add a link to your web cam or insert an image to the background of your profile.

My Layout: This is most unique area. My Layout is where you can edit and change your layout with sheezy's WYSIWYG editor. All changes are real time and are easy to pick up.

Sheezy Feeds: Here you can get all the xml feeds that link up to your sheezy account.


Topic #502: How do I change my icon?
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Icons here are 75x75 and can be .jpg, .gif, and .png images (and therefore you can include transparency if you wish). To upload your own icon, simple click Account and My Settings. On this page you will see User Icon (rules) and a submit icon form. Be sure to review the rules before submitting.

Click the browse button to select the image off of your computer. Once you have selected your image, click the Apply Changes button at the bottom of the page.

You *WILL* need to refresh the site in your browser, for your new icon to register with the Sheezyart servers and subsequently appear. Other users will also have to do this. A new icon will also appear if you exit and then restart your browser, or simply, refresh (F5) your browser.


Topic #503: I've just changed my icon, why does it show the old one still?
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Your browser caches images to avoid re-downloading everytime. It is showing your old icon as that is the image it has stored in its cache.

Simply press Ctrl+F5 (or alternatively hold down control while pressing the refresh button on your browser) to clear the cache, your browser should re-load all the images and your new one should be displayed.


Topic #504: My animated gif is no longer animated. Why is that?
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This is because the image you uploaded to be your avatar was not the right size. When you upload a image file that isn't the right dimensions, the site automatically goes and resizes it to proper sizes. When that happens, the image lose it's animation and because stuck on the first frame of the animation

To simply avoid this, make sure that the avatar that you are uploading in 75x75 pixels in size.


Topic #701: What are clubs?
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Clubs are a way for artists who share similiar styles of art, hobbies, or other interests to get together.

Many people use clubs as a way to get extra exposure to their artwork, but clubs can also help their members by answering questions or providing a place for discussions.

Clubs (even private clubs) still fall under the SheezyArt TOS, so if you aren't sure if your club would be allowed or not, ask a cast member first.


Topic #702: How do I create a club?
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To create a club, browse to the club main page by clicking on "clubs" at the top right of the page.

Click on Dante (on the right) and follow the instructions.


Topic #703: How do I add moderators to my club, and manage users?
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To add administrators or moderators to your club, go to "club management" at the bottom of the club's main page.

Click on the "members" tab, then type in the name of the group you want to create (i.e. moderators) and click "add" to create the group. Check the names of the people you want to move into the group on the right side of the page, then scroll down, select the group you want to move them into, and click "move".

Also on this page, you can approve users who have applied to join your club if it is members-only, and also move users into different groups and remove members.

Club creators cannot be moved or changed.


Topic #704: How do I get people to join my club?
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Be original, and advertise. If there's already a club with the idea you want to start (i.e. a photography club), consider starting something else
-- or add your own spin to it to draw people in.

Post links to your club in your journal/shoutbox/information, post about it in the SheezyArt forums (only in the proper forum of course), and let all your friends know.


Topic #705: How do I add artwork to a club?
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To add artwork to a club, go to the club's mainpage and scroll down to "club management". Click on that, then click on the "Artwork" tab.

Two rows of artwork will come up: the artwork you've already submitted to the club on top, and all the artwork in your Sheezy gallery on the bottom.

Find the art you want to submit, then click "add" underneath it to add it to the club gallery.

If you can't click on the Artwork tab then the owner of the club has disabled the ability for member's to post art, and you will have to talk to them if you want posting access.

Try not to submit lots of your submissions to clubs, they may have policies on you flooding them with your work, and you may be removed. Let people see your finest pieces, and only those applicable to the club.


Topic #901: Where do i go to for help?
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SheezyArt has two main sections for helping our users, outside of this FAQ: The Report Center and Support Center!

Outside of these two options, are requesting the assistance of the Sites staff. While is an option, we would like it that you use the centers to contact us for help. It is for everyone's good.


Topic #902: What is the Report Center?
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The Report center is the location where the site's staff organize and file all the reports of site violations that are submitted by the users

The Report center is generally one of the most busiest places on site, so we ask that you have some patience when using it.


Topic #903: What is a Report?
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A report is an electronic form that is used to identify violations of the site's Terms of Service and Code of civility

A report is meant to help catch users who violate the rules and are fueled by the users themselves. It is how the community becomes mindful of itself and its need to stay organized and orderly.

Reports are classified under four major sections of the site: Users, Artworks, Comments, and Forums.


Topic #904: How do I submit a report?
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On the item; such as, user, comment, etc.; that is being reported, there is a link that says "Report"

If the item is indeed in violation of the Terms of Service, click this link. You will be forwarded to the reporting page. The page will tell you the report'a classification, the id number of what is being report and allow you to fill out the reason why this particular item is being reported. Also, Reports are submitted anonymously, so those reported will not know who reported them.


Topic #905: What should be included in the Report?
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The report should be filled out with as much detail as possible.

Along reasons for the report, include evidence to establish the reason for the report. Evidence is anything that a Mod can see when looking at the report but must be in text format, preferably. Also, the report can handle BBcode that, but we ask that you use it sparingly. Links to screen shots and external sources are not only allowed, but encouraged.

In the instance of multiple violations that have one sources, we ask that you file one report and provide links to the other infractions and individuals involved.

Once a report is submitted, it can no longer be accessed or edited by the user, so make sure you have all your info with the report when sending.


Topic #906: What is the Support Center?
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The Support center is the location where you can turn to if you encounter unusual changes or errors on your account

The Support center runs a ticket system that allows you to communicate the staff in a dialogue to solve the issue.


Topic #907: What is a Ticket?
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A ticket is a reusable communication between a user and multiple staff members and is used to solve site issues and errors

A ticket is different from a report, being that a report is submitted by the user and viewable only to staff to protect privacy. Tickets are a two street and a user can come back to the ticket they started and add more info.

Tickets are classified under four major sections of the site: Help, Bugs, Tech Support, and Other.


Topic #908: How do I submit a ticket?
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Simply go to the bottom of the page you are viewing and click "Support"

Select the category the ticket is being filed under and title it in reference to the issue. Fill the text area with as much information pertaining to the issue as possible.


Topic #909: What should be included in the Support Ticket?
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When making a ticket in the Support Center the following information should be include to help solve the issue:

Web Browser:
Operating System:
Java Version:
Has your browser, computer, or java been updated recently:
Have you tried this on another computer:
Screenshot of Error

Obviously not all can be applicable and you might not know what java version you have but providing at least a bit of this information will help narrow down what the issue might be.